Furniture Return Policy

Furniture must be returned within 30 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt.

Delivery fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pick-up fee. Furniture delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Furniture returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-322-1189 for return instructions.

Mattress Return Policy

Mattresses must be returned within 120 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt.

Delivery fees and Mattress Haul Away Service fees are non-refundable. Returns will be charged a 15% restocking fee and the pick-up fee will be waived if an alternate mattress is selected. If an alternate mattress is not selected there will be a 20% restocking fee and an $85 pick-up fee. Mattress delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Mattress returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-322-1189 for return instructions.