Furniture
Furniture must be returned within 30 days of delivery. We encourage you to inspect your merchandise upon receipt. Returns will not be accepted if defects and damages are not reported within 48 hours of delivery. Refunds will not be issued without a receipt.

Delivery fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pick-up fee. Furniture delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Furniture returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-322-1189 for return instructions.


Mattress
Mattresses must be returned within 120 days of delivery. We encourage you to inspect your merchandise upon receipt. Returns will not be accepted if defects and damages are not reported within 48 hours of delivery. Refunds will not be issued without a receipt.

Delivery fees and Mattress Haul Away Service fees are non-refundable. Returns will be charged a 15% restocking fee and the pick-up fee will be waived if an alternate mattress is selected. If an alternate mattress is not selected there will be a 20% restocking fee and an $85 pick-up fee. Mattress delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Mattress returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-322-1189 for return instructions.


Furniture and Mattress Customer Care Center 1-800-322-1189


Click here for complete JCPenney Return Policy

No Interest if Paid in Full Within 18 Months* on furniture & mattress purchases of $499 or more (after discounts) for 18 months made through 2/1/2025 on a JCPenney CreditCard. Interest will be charged to your account from the date of purchase if the promotional balance is not paid in full within 18 months. Minimum monthly payments required.Must request at time of purchase.


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**Discounts may result in the qualifying purchasing amount not being satisfied. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the date of purchase. The required minimum monthly payments may or may not pay off the promo purchase before the end of the promo period, depending on the purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the remaining promo balance. For new accounts: Variable Purchase APR is 31.24%. Minimum Interest Charge is $2.00. APR is accurate as of 8/1/23 and will vary with the market based Prime Rate (as defined in the credit agreement). Existing cardholders: See your credit card agreement terms. Subject to credit approval. The JCPenney Mastercard is issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

5 Years Full Replacement

5 Years of Worry Free!

What is protected?

• All accidental stains
• Rips, tears or burns
• Seam & stitching including separation, zippers, buttons, and tufted buttons
• Water or beverage marks or rings
• Scratches that penetrate the topcoat of hard surfaces
• Structural or component failure due to a defect in materials
• Cracking, bubbling or peeling of the coating of finish on hard surfaces

Plus:

• Nationwide Service Network that moves with you
• 24/7 access by app or website
• Phone consultations at 1-877-844-1763
• 30 days to file claim
• Free Multi-Product Stain Remover Kit with Furniture Sales over $600

Click here for our Protection Plans FAQ page Click here for our Protection Plans FAQ page

10 Year Ultimate Encasement Protector

• Includes a 6-sided, zippered, full BedGard® encasement mattress protector
• Preferred by those with allergy sensitivities
• Zippered encasement reduces conditions that may attract dust mites, allergens and bed bugs

10 Year Terry Protector

• Fitted, 5-sided BedGard® mattress protector

10 Year Full Replacement Warranty for Mattress and Protector

• Coverage includes all accidental stains attributed to asingle occurrence, while protected by one of our BedGard® Mattress Protectors.

Benefits of mattress protection:

• Waterproof, breathable, and machine washable that repels liquids
• Helps keep surface clean and sanitary so that manufacturer mattress warranty is not voided
• If the mattress is accidentally stained while using the mattress protector, professional stain removal is provided
• If accidentally stained area cannot be repaired, the mattress will be replaced
• Doesn't affect fit or feel of the mattress
• Fully washable
• Replacement, if covered stain does not come out after washing
• Provides a cleaner/healthier sleeping environment
• Ships straight to customer and may arrive prior to mattress delivery

Excludes:

• Accumulation - defined as a gradual buildup of dirt, dust, body oils, and perspiration
• Stains, discoloration, or damage caused by improper laundering

Have questions or in need of repair?

• 24/7 access to claims on warrantyservice mobile app or at www.warrantyservice.com
• Must report the incident to warrantyservice mobile app or at www.warrantyservice.com within 10 days of the date the stain or damage occurred

Click here for our Protection Plans FAQ page

Truck Delivery Information

• Some heavy or bulky items cannot be delivered via UPS, USPS, or FedEx. These items must be delivered via truck.
• You will be contacted to set up a delivery date after product has arrived to delivery agent. Delivery agent will contact you the day prior to delivery with a two-hour delivery window plus contact you approximately 30 minutes prior to actual delivery.
• Delivery agents will assemble, inspect, touch up and rewrap item prior to delivery. Agents will deliver item to your room of choice and remove all packaging materials.
• Signature is required
• After delivery, you may be contacted about your satisfaction. All contacts may be automated calls to the number you provided for delivery.

Don’t forget to review our checklist prior to delivery to avoid any delivery issues.

For all scheduling questions and/or concerns please call 1-800-322-1189.

Standard Delivery

• Standard Delivery is applicable to “quick ship” furniture.
• Standard Delivery is used for deliveries, small parcel carriers such as UPS, USPS and FedEx.
• If product size and/or weight exceeds the limit set by small-parcel carriers, product deliveries by LTL (less than truckload) shipping services, delivered to mailbox or doorstep.
• Assembly may be required
• Oversized surcharge fee may apply
• No appointment necessary
• Signature not required

Does JCPenney’s have mattresses in stores? Yes! Find a store near you that carries mattresses so you can try out different options and order the perfect one for shipment right to your door. Already know what you want? You can shop our entire selection online now.

Does JCPenney’s have furniture in stores? Furniture is sold online only.

Can I buy online and pick up in stores? Furniture and Mattress purchases are only available to ship directly to you.

How do I find the perfect mattress? When picking your mattress, start by considering your sleeping position. For back sleepers we recommend a firm mattress, while side sleepers should consider medium firmness or memory foam. Stomach sleepers typically do best with memory foam or soft top mattresses. Next on your search, consider the mattress size you need. Lastly, explore additional features like temperature regulation, antimicrobial treated materials, motion isolation, and pressure relief. For more guidance, view our mattress buying guide.

What do I do if I need to return a furniture or mattress item? Furniture must be returned within 30 days of delivery. Mattresses must be returned within 120 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt. Call customer care at 1-800-322-1189 for return instructions. For more details, please review our Furniture and Mattress Return Policy

Will you remove my old mattress? We will remove your old mattress for a $25 fee. For more details, please review our Mattress Haul Away Policy.

For any other questions or concerns regarding furniture and mattresses sold at JCPenney, please call our Furniture and Mattress Customer Care Center at 1-800-322-1189